Engineer - Network Reliability

Job Title: Engineer - Network Reliability

GCL: C3

Introduction to role:

Are you ready to make a difference in a world-leading pharmaceutical company? As a Network Reliability Engineer, you'll be at the forefront of ensuring seamless network operations across continents. With your expertise, you'll support and maintain a robust network infrastructure that powers life-changing medicines. Dive into a dynamic environment where your skills will be pivotal in redefining network connectivity and user experience.

Accountabilities:

• Meet delivery targets set by management.

• Ensure delivery exceeds SLA levels and establish processes for continuous service improvement.

• Support, maintain, and enhance user experience in network connectivity.

• Deliver accurate, timely diagnosis and rectification of network faults.

• Monitor network events using world-class tools and address alert incidents.

• Resolve or advance incidents/problems/service requests per established procedures.

• Track and progress-chase incidents to conclusion in line with SLA and quality standards.

• Work within an ITIL environment for Change and Incident management.

• Handle incidents/service requests related to LAN/WAN/Wireless/Firewall/Load balancer/Proxy globally.

• Collaborate with onsite network engineers/ISP for Layer 1/2 troubleshooting.

• Prepare network reports for management meetings.

• Expedite change for incident break fix and implement changes after necessary approvals.

Essential Skills/Experience:

• A minimum of a bachelor’s Degree is required, with MS or MBA or equivalent experience preferred.

• 3-5 years’ experience in Network Operations, Troubleshooting.

• Proven ability in configuring/administrating Cisco routers, Switches (Cisco/Ruckus), Firewall (ASA/Checkpoint), Netscaler Load balancer, Zscaler Cloud-based proxy.

• Skills in LAN/Switching: Cisco Catalyst series switches, Cisco VSS technology, Nexus switches.

• Routing: Policy-based routing, Intelligent WAN (iWAN) technology, Handling Cisco ISR/ASR routers, knowledge in dynamic routing protocols such as BGP, EIGRP/OSPF.

• Security: Good knowledge in ASA, Checkpoint firewalls, Cisco ZBF, Zscaler.

• Load balancer: Knowledge of Netscaler/F5 load balancer.

• Experience in resolving tools like Netbrain or equivalent, NMS tools like Solarwinds, EMC SMARTS, Log analysis tools like Splunk, Kiwi or equivalent.

• Ready to work in rotational shift.

• Good communication skills, both written and verbal, with excellent presentation skills.

Desirable Skills/Experience:

• Strong routing knowledge/Firewall devices from ISP environment preferred.

• Experience in scripting languages like Python, Perl, TCL or others is an advantage.

• Understanding of Network Automation & Low code Automation platforms such as Itential is an advantage.

• Good knowledge of Incident Management/Change management/Problem Management processes.

• Experience working in globally distributed teams.

• Knowledge in ticketing systems like Remedy, SNOW.

• CCNA (R/S or Security) certification required. CCNP/CCSA/CCSE and ITIL certifications are added advantages.

• Ability to grasp and understand new technological trends/concepts.

• Must possess good problem-solving and interpersonal skills.

• Must excel working in team environments.

When we put unexpected teams in the same room, we ignite bold thinking with the power to inspire life-changing medicines. In-person working gives us the platform we need to connect, work at pace and challenge perceptions. That's why we work, on average, a minimum of three days per week from the office. But that doesn't mean we're not flexible. We balance the expectation of being in the office while respecting individual flexibility. Join us in our unique and bold world.

At AstraZeneca, you'll be part of a team that redefines the industry and changes lives. Our work directly impacts patients by redefining our ability to develop life-changing medicines. We empower the business to perform at its peak by combining ground breaking science with leading digital technology platforms and data. With a passion for data, analytics, AI, machine learning, and more, you'll be at the heart of driving cross-company change to deliver exponential growth. Join us at a crucial stage of our journey to become a digital and data-led enterprise.

Ready to take the next step? Apply now and be part of our innovative journey!

Date Posted

21-Jul-2025

Closing Date

AstraZeneca embraces diversity and equality of opportunity.  We are committed to building an inclusive and diverse team representing all backgrounds, with as wide a range of perspectives as possible, and harnessing industry-leading skills.  We believe that the more inclusive we are, the better our work will be.  We welcome and consider applications to join our team from all qualified candidates, regardless of their characteristics.  We comply with all applicable laws and regulations on non-discrimination in employment (and recruitment), as well as work authorization and employment eligibility verification requirements.

AstraZeneca embraces diversity and equality of opportunity. We are committed to building an inclusive and diverse team representing all backgrounds, with as wide a range of perspectives as possible, and harnessing industry-leading skills. We believe that the more inclusive we are, the better our work will be. We welcome and consider applications to join our team from all qualified candidates, regardless of their characteristics. We comply with all applicable laws and regulations on non-discrimination in employment (and recruitment), as well as work authorisation and employment eligibility verification requirements.